HELP AND SUPPORT
What is a vehicle service contract?
A Vehicle Service Contract was designed to provide consumers with protection from the high cost of unexpected repair bills. Vehicle Service Contracts are more commonly known as an aftermarket auto warranty. Vehicle Service Contracts (VSC's) are designed to help consumers off set the high cost of your mechanical repair bills when your vehicle breaks down or won't start. Protect My Car includes 24/7 roadside assistance to every customer that purchases a protection plan, as well as a rental car reimbursement plan for all repairs that take more than 4 billable hours to complete allowing you to get back to work, or home to your kids.
When does my coverage begin?
What is the claims process?
- The licensed repair shop files the claim not the customer. However, Protect My Car’s Customer Loyalty department can walk you through the process, so you understand how the claims process works.
- Take your vehicle to a licensed repair facility. You can contact our Customer Service for assistance in locating a repair facility in your local area.
- Present the licensed repair facility with the ID card, from your PMC contract book, which has PMC's Claims Department’s telephone number and your PMC contract number on it. Please instruct the licensed repair facility to call Protect My Car before proceeding with repairs. The repair shop must receive an authorization number from Protect My Car before they can begin to work on your vehicle.
Is there a deductible?
Sometimes. This depends on your level of coverage. We offer plans both with and without a deductible. Give us a call and let us tailor a plan that meets your current needs.
Do you offer Student and Military discounts?
Yes! We offer discounts for military members and students. Make sure to mention to your representative that you fall in one of these categories so they can be sure that you are getting your discount.
If I sell my car, is the contract transferable?
Yes. Your vehicle service contract is both transferable and prorated refundable.
Does my vehicle need an inspection?
No. As long as everything is running fine on the day that you purchase your vehicle service contract, you will not need a vehicle inspection.
Do I need this if I still have a Manufacturer's Warranty?
This would ultimately depend on how much time is remaining on your manufacturer's warranty, remember many car manufactures will offer a 3 year 36,000 mile bumper to bumper coverage plan when you purchase new but then there is an additional 2 year 34,000 mile power train policy which doesn't cover many component such as the electrical system, the your braking system, A/C, and much more. If your vehicle has 1 - 2 years left of on your manufactures warranty policy now would be a great time to purchase a Protect My Car policy. Protect My Car will cover many of the non covered components that your power train policy is lacking protection for.
Can I cancel my policy at any time?
Yes. If you cancel during your free 30 day look period, your down payment will be refunded. After the review period, you can cancel at any time, or if you’re selling your vehicle, your policy is transferable to the new owner.
WHAT IS THE REFUND POLICY?
This is the most asked question. Protect My Car offers a 30-Day Free Look period. After 30 days, your first monthly payment has been made and 1,000 miles has been driven from the date you purchased your policy, you will receive coverage. If you decide not to continue, you can request a full refund of your initial down payment. Protect My Car wants our customers to be satisfied with our coverage.
Can I make payment online?
How do I redeem my free oil changes and tire rotations?
How can I receive a copy of my policy booklet?
SAMPLE POLICIES
CUSTOMER SUPPORT
CUSTOMER SERVICE
(800) 253-2850Our Customer Service Department is here to serve our customer's needs. Whether you need to ask a question about your coverage plan, find out what your maintenance schedule is for your vehicle, or to renew your plan, our Customer Service Department is here to assist you.
ROADSIDE ASSISTANCE
1-888-676-4762Protect My Car's extended auto warranty and maintenance plans come with 24/7 roadside assistance. Our roadside assistance includes gas assistance, for when you are stuck on the side of the road without access to a gas station. You can also use this service if you locked your keys in your car, or if you need help changing your flat tire. Contact us for more information about our roadside assistance benefits.
Protect My Car is a vehicle service contract provider, also referred to as extended car warranty provider, with multiple coverage plans for new and used vehicles with low to higher mileage to help meet your needs and budget. Protect My Car customers work directly with the company for customer service, claims administration and contract financing. No middleman or the need for third-party approval. All Protect My Car Plans include best-in-class claims and customer support, 24/7 roadside assistance, free oil changes and tire rotations and the exclusive PMC Rewards Plan, providing daily deals, giveaways, coupons, and thousands of ways to save money every day. Protect My Car has a 30-day money-back guarantee.